There are a growing number of inclusion experts in the world. What makes me unique is my level of hands-on experience applying it to mass-scale consumer technology. In 2017, I founded Kata and design.co. These complementary ventures form a platform for advancing inclusion in product development and digital experiences. I also advise companies on inclusive design methods that I pioneered as Director of Inclusive Design at Microsoft. This product development approach emphasizes human diversity and results in adaptive experiences, inclusive growth, and reduced customer churn.
My book on inclusive design, available in September 2018 through MIT Press.
In 2017, I was named one of Fast Company’s Most Creative People in Business. I led the development of Microsoft's award-winning Inclusive Design toolkit. This toolkit is widely recognized as a "radical" evolution of design thinking and practices, including honors from the Interaction Design Association (IxDA) and Fast Company's World Changing Ideas.
My work stems from three core values:
1. There's no such thing as an average human being.
2. People should be in the lead, not just the center, of technology.
3. Work with people who you enjoy being around. Make something worth making. Have fun.